Exchange & Return Policy
1. ExchangeWhen it is confirmed that the situation meets the exchange requirements, the customer can contact the support email to provide a detailed description of the situation, and wait for support confirmation and reply.
| Condition | Policy |
|---|
| The quality of the spare parts seriously does not meet the requirements. | Exchange |
| Spare parts cannot be used at all, or are not strictly corresponding in size or model. | Exchange |
| During the installation process, spare parts are found damaged or missing. (Freight charges need to be paid) | Exchange |
| Other conditions that shows the spare parts need to be exchanged and the responsibility are not on the user. | Exchange |
2. ReturnWhen it is confirmed that the situation meets the return requirements, the customer can contact the support email to provide a detailed description of the situation, and wait for support confirmation and reply.
| Condition | Policy |
|---|
| When receiving the goods, the boxes is severely damaged（over 1/3）, or there is a serious shortage of internal goods（over 10%） | Return |
| After confirmation by Prime Fuji, the elevator was sent to the wrong customer, or rather to the wrong elevator. | Return |
| After on-site installation, it was found that even with site (shaft) renovation, the elevator cannot be installed or used normally.(Money of return=50% of goods price - return shipping cost) | Return |
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