Service List :

• · 1. Designing & Drawing
• · 2. Manufacturing
• · 3. Delivery
• · 4. Install & Modernize
• · 5. Using
• · 6. Repair
• · 7. Spare Parts
• · 8. Quality Guarantee

1. Designing & Drawing

Rearch Center will give the designing and drawing after we get enough specifications from you.

2. Manufacturing

Prime FUJI Elevator Factories will soon begin to manufacture after the drawing ensured by clients.
1) 1# Factory manufactures elevators.
2) 2# Factory manufactures escalators.
3) 3# Factory manufactures home elevators.

3. Delivery

3.1 Delivery Type and Time

1) The package will be sent from factory in 45 days after the buying order.
2) The delivery shall be by ship.
3) Expected time of shipment arrival: 30 days after the delivery.
You can ask about the delivery by HERE.

3.2 Delivery Cost

As the prices of shipment are changing frequently, the delivery price quotations will change according to the current market prices.
NO surcharge.

4. Install & Modernize

4.1 Install

The installation is quite simple that you can just do it following the installation manual which you will get in the elevator package.

• 1) You can install the elevators by yourself or hiring local team.
• 2) You can ask us if Prime FUJI has a distributor in your place who can help your installation.
• 3) Prime FUJI install team fly to your place to install.

4.2 Modernize

You will have to uninstall the old elevator or just leave it to Prime FUJI Elevator install team.

5. Using

• 1) Follow the manual.
• 2) Email help or WhatsApp help.
• 3) Prime FUJI help team go to your place.

6. Repair

6.1 Common failures and self-handling

To help our clients to handle situations and failures,we offer maintenance and spare parts.
We offer common situations and failures handling manual.
You can get it in the elevators' delivery package.

6.2 On-line Free Help

If 4.1 can not help you,we have a help team to offer free online help to maintenance,then give you the solution.
You can ask for the On-line help by : info@primefuji.com.

6.3 Face to face help

If 4.2 can not help you,we offer face to face help (if paid),engineers will fly to your place to help.The problems will be solved soon.
You can ask for mantenance by : info@primefuji.com.

7. Spare Parts

Prime FUJI Elevator provides some spare parts for our clients and dealers, especially for the dealers.

Spare parts policy for different types of Clients:
SOLO dealers	Common dealers	Clients
All spare parts in the guarantee policy of course.	All spare parts in the guarantee policy of course.	All spare parts in the guarantee policy of course.
consumable parts limited quantity.	consumable parts limited quantity.	consumable parts NO.
Safety Parts limited quantity.	Safety Parts NO.	Safety Parts NO.
COP large quantity.	COP limited quantity.	COPl NO.
LOP limited quantity.	LOP limited quantity.	LOP NO.

8. Quality Guarantee

Prime FUJI Elevator provides clients quality guarantee for products.We will send the spare parts for free if the situations are up to the guarantee policy.

* The policy above is for reference only. The practical guarantee policy will be contained in the contract.